At Nimblesworks, we value our customers and aim to provide a satisfactory shopping experience. This Refunds and Returns Policy explains the conditions, procedures, and timeframes for requesting a return, exchange, or refund for products purchased through our website.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order. To qualify for a return, products should be unused, undamaged, and in their original condition, including original packaging and accessories where applicable.
Products that show signs of misuse, intentional damage, or excessive wear may not qualify for a return.
2. Return Request Timeframe
If you wish to return a product, please contact us within 14 calendar days of delivery. Requests submitted after this period may not be accepted.
When contacting us, please provide your order details, a description of the reason for the return, and supporting photographs if the product is damaged or incorrect.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 7 days of receiving your order.
We may request photographs or additional information to verify the issue. Once the request has been reviewed and approved, we will provide instructions for the return, replacement, or applicable refund.
4. Refund Eligibility
Refunds may be approved for eligible returned products, damaged items, defective products, or incorrect orders, subject to verification and the conditions outlined in this policy.
Once a return is received and inspected, we will notify you about the approval or rejection of your refund request.
5. Refund Processing Time
Approved refunds will generally be processed within 7–10 business days after the returned product has been received and inspected.
The time required for the refund to reach you may vary depending on the processing procedures and applicable financial arrangements.
6. Exchanges and Replacements
Customers may request an exchange or replacement for eligible products within 14 days of delivery, subject to product availability and approval.
If an exchange is unavailable, we may offer an alternative solution or an eligible refund.
7. Non-Returnable Products
Certain products may not qualify for returns or refunds due to their condition or nature. This may include products that have been used, damaged after delivery through improper handling, or returned without their original components where those components are required.
Any applicable exceptions will be communicated to customers during the return review process.
8. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed, dispatched, or prepared for delivery, cancellation may no longer be possible.
Please contact our support team promptly to request assistance with an order cancellation.
9. Contact Us
If you have questions about our Refunds and Returns Policy or need assistance with a return or refund request, please contact us:
Company Name: Nimblesworks
Email: [email protected]